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    Terms of service

    Terms of Service

    Last Updated: June 2, 2026

    Welcome to ONYXELLE. These Terms of Service ("Terms") govern your access to and use of the website onyxelle.com (the "Site") and any purchases made through the Site. By accessing or using the Site, you agree to be bound by these Terms. If you do not agree, please do not use the Site.

    1. General Information

    The Site is operated by ONYXELLE, a sole proprietorship registered in Canada, owned by Cynthia Paradis. Throughout the Site, the terms "we," "us," and "our" refer to ONYXELLE.

    2. Eligibility

    You must be at least 18 years of age to use this Site or make a purchase. By using the Site, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into a binding agreement.

    3. Products and Services

    ONYXELLE sells jewelry designed for everyday wear.

    • Product images are for illustrative purposes and may vary slightly from the actual product in color, size, or appearance due to screen settings and photography.
    • We reserve the right to limit the quantity of any product and to discontinue any product at any time without prior notice.
    • All product descriptions and claims are provided for informational purposes only. Our jewelry is not intended for medical use.

    4. Pricing and Payment

    • All prices are listed in US Dollars (USD) and are subject to change without notice.
    • We reserve the right to correct pricing errors at any time, even after an order has been placed.
    • Payment is processed securely through Shopify Payments and accepted third-party payment processors. We accept major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, and Shop Pay.
    • All applicable taxes are included in the listed price. No additional tax is added at checkout.

    5. Orders and Fulfillment

    • Placing an order constitutes an offer to purchase. We reserve the right to accept or decline any order for any reason, including product availability, pricing errors, or suspected fraud.
    • You will receive an order confirmation email upon successful placement of your order, and a shipping confirmation email with tracking information once your order ships.
    • Estimated delivery times are provided as guidelines and are not guaranteed. Please refer to our Shipping Policy for details.

    6. Shipping and Delivery

    We currently ship to the United States only. All orders include free standard shipping. Estimated delivery times and shipping details are outlined in our Shipping Policy.

    7. Returns and Refunds

    We offer a 60-Day Money-Back Guarantee. Full details regarding returns, refunds, and exchanges are outlined in our Refund & Return Policy.

    8. Intellectual Property

    All content on this Site — including but not limited to text, graphics, logos, images, product names and trademarks (including ONYXELLE), and software — is the property of ONYXELLE and is protected by Canadian and international intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content on this Site without our prior written consent.

    9. User Conduct

    By using the Site, you agree not to:

    • Use the Site for any unlawful purpose or in violation of any applicable laws.
    • Attempt to gain unauthorized access to any part of the Site or its systems.
    • Transmit any viruses, malware, or harmful code.
    • Use automated tools (bots, scrapers) to access or collect data from the Site.
    • Submit false, misleading, or fraudulent orders or information.

    10. Disclaimer of Warranties

    The Site and all products are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. ONYXELLE does not warrant that the Site will be uninterrupted, error-free, or free of viruses or other harmful components.

    Our jewelry is designed for everyday wear. While our pieces are waterproof, tarnish-free, and hypoallergenic, results may vary depending on individual use and care. Product appearance may vary slightly due to screen settings and photography.

    11. Limitation of Liability

    To the maximum extent permitted by law, ONYXELLE and its owner, Cynthia Paradis, shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Site or products, including but not limited to loss of revenue, data, or profits, even if we have been advised of the possibility of such damages.

    Our total liability for any claim arising from or relating to these Terms or your use of the Site shall not exceed the amount you paid for the product giving rise to the claim.

    12. Indemnification

    You agree to indemnify, defend, and hold harmless ONYXELLE, its owner, employees, and agents from any claims, liabilities, damages, losses, or expenses (including reasonable legal fees) arising from your use of the Site, violation of these Terms, or infringement of any third-party rights.

    13. Third-Party Links

    The Site may contain links to third-party websites or services. We are not responsible for the content, privacy practices, or terms of any third-party sites. Your use of third-party sites is at your own risk.

    14. Governing Law

    These Terms shall be governed by and construed in accordance with the laws of the Province of Quebec, Canada, without regard to conflict of law principles. Any disputes arising from these Terms shall be resolved in the courts of the Province of Quebec.

    15. Modifications to Terms

    We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of the Site after any changes constitutes acceptance of the revised Terms.

    16. Severability

    If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

    17. Entire Agreement

    These Terms, together with our Privacy Policy, Shipping Policy, and Refund & Return Policy, constitute the entire agreement between you and ONYXELLE regarding your use of the Site.

    18. Contact Us

    If you have any questions about these Terms of Service, please contact us:

    • ONYXELLE
    • Address: ONYXELLE Returns (Easy-Delivery 3GHSZQ1), 44 Shaw Rd, Wellsville, MO 63384, United States
    • Email: contact@onyxelle.com
    • Phone: 1-819-967-2248
    • Business hours: Monday to Friday, 8:30 AM — 7:00 PM (EST). Saturday 10:00 AM — 5:00 PM (EST).