Privacy policy

Privacy Policy

Last Updated: June 2, 2026

ONYXELLE ("we," "us," or "our") operates the website onyxelle.com. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website and make a purchase. By using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Personal Information You Provide:

• Contact information: name, email address, phone number, shipping and billing address.
• Payment information: credit card number, expiration date, and security code. Payment information is processed securely by our third-party payment processor (Shopify Payments / Stripe) and is never stored on our servers.
• Order information: products purchased, order history, and transaction details.
• Communication data: emails, messages, or inquiries you send to our support team.

Information Collected Automatically:

• Device information: IP address, browser type, operating system, device identifiers.
• Usage data: pages visited, time spent on pages, referring URLs, click patterns.
• Cookies and tracking technologies: we use cookies, pixels, and similar technologies to enhance your browsing experience, analyze site traffic, and serve targeted advertisements. See Section 6 for more details.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Order fulfillment: to process, ship, and deliver your orders.
• Customer support: to respond to your inquiries and resolve issues.
• Marketing and advertising: to send you promotional emails, text messages, offers, and advertisements (with your consent). You can opt out at any time.
• Site improvement: to analyze how visitors use our site and improve our products and services.
• Fraud prevention: to detect and prevent fraudulent transactions.
• Legal compliance: to comply with applicable laws, regulations, and legal obligations.

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers: trusted third parties that help us operate our business, including Shopify (e-commerce platform), Stripe/Shopify Payments (payment processing), shipping carriers, email and SMS marketing platforms, and analytics providers.
• Advertising partners: we may share anonymized or aggregated data with advertising platforms such as Meta (Facebook/Instagram) and Google for targeted advertising purposes. This may include the use of tracking pixels.
• Legal authorities: when required by law, subpoena, or legal process, or to protect our rights, property, or safety.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including to satisfy legal, accounting, or reporting requirements. Order data is typically retained for a minimum of 5 years for tax and legal compliance purposes.

5. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: request a copy of the personal data we hold about you.
• Correction: request that we update or correct inaccurate information.
• Deletion: request that we delete your personal information, subject to legal retention requirements.
• Opt-out of marketing: unsubscribe from promotional emails by clicking the "unsubscribe" link in any marketing email, reply STOP to any text message, or contact us.
• Opt-out of targeted advertising: you can opt out of personalized ads by adjusting your browser settings or using tools provided by the Network Advertising Initiative or Digital Advertising Alliance.

To exercise any of these rights, please contact us at contact@onyxelle.com. We will respond within 30 days.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies for the following purposes:

• Essential cookies: necessary for the website to function properly (shopping cart, checkout, login).
• Analytics cookies: help us understand how visitors interact with our site (e.g., Google Analytics).
• Advertising cookies: used to deliver relevant advertisements and measure ad performance (e.g., Meta Pixel, Google Ads).

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our website uses SSL encryption to secure data transmitted between your browser and our servers. Payment information is processed through PCI-DSS compliant payment processors and is never stored on our servers.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

9. Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly.

10. California Privacy Rights (CCPA)

If you are a California resident, you have the right to:

• Know what personal information we collect, use, and disclose.
• Request deletion of your personal information.
• Opt out of the sale of your personal information. We do not sell your personal information.
• Not be discriminated against for exercising your privacy rights.

To submit a CCPA request, contact us at contact@onyxelle.com.

11. International Data Transfers

ONYXELLE is operated by a sole proprietorship based in Canada. If you are accessing our website from outside Canada, please be aware that your information may be transferred to and processed in Canada and/or the United States. By using our website, you consent to this transfer.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

13. SMS / Text Message Marketing

When you opt in to receive text messages from ONYXELLE (for example, by submitting a sign-up form, providing your phone number at checkout, or texting a keyword), we collect your mobile phone number and your consent to receive recurring automated marketing and/or transactional text messages from us at that number.

Our website uses cookies and similar technologies to keep track of the items you place in your shopping cart, including when a cart has been abandoned. This information is used to determine when to send cart reminder messages, including via SMS where you have opted in.

• Message types: promotional messages (special offers, discounts, sales, product launches, abandoned-cart reminders) and transactional messages (order status, shipping and delivery notifications, account alerts).
• Message frequency varies. Message and data rates may apply.
• Opt out at any time by replying STOP to any message; reply HELP for help. Opting out of text messages will not affect any other communications you have agreed to receive.

No mobile information (including your phone number) will be shared with, sold, or rented to third parties or affiliates for their marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties. We share your mobile information only with service providers (such as our SMS platform, Klaviyo) strictly to deliver the messages you have requested, and as required by law.

For full details on our text messaging program, see our Mobile Terms of Service. For questions, contact us at contact@onyxelle.com.

14. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

• ONYXELLE
• Address: ONYXELLE Returns (Easy-Delivery 3GHSZQ1), 44 Shaw Rd, Wellsville, MO 63384, United States
• Email: contact@onyxelle.com
• Phone: 1-819-967-2248
• Business hours: Monday to Friday, 8:30 AM — 7:00 PM (EST). Saturday 10:00 AM — 5:00 PM (EST).