Contact Information

Last Updated: March 24, 2026

ONYXELLE

ONYXELLE is a sole proprietorship registered in Canada, offering waterproof, tarnish-free jewelry designed to be worn every day — without ever taking it off.

Customer Support

Our team is available to assist you with any questions, concerns, or issues regarding your orders, products, or account.

• Email: contact@onyxelle.com
• Phone: 1-819-967-2248
• Business hours: Monday to Friday, 8:30 AM — 7:00 PM (EST). Saturday 10:00 AM — 5:00 PM (EST).
• Average response time: Within 24 hours on business days.

What We Can Help With

• Order status and tracking inquiries
• Returns, refunds, and exchanges
• Product questions and recommendations
• Shipping issues or delivery problems
• Sizing and styling advice
• Account and payment inquiries
• Privacy and data requests

Business Information

• Business name: ONYXELLE
• Owner: Cynthia Paradis
• Address: 4520 Boul. des Récollets, Trois-Rivières, QC G9A 0H5, Canada
• Country of registration: Canada
• Website: onyxelle.com

For Faster Service

When contacting us, please include the following information to help us resolve your inquiry as quickly as possible:

• Your full name
• Order number (if applicable)
• Email address used at checkout
• A clear description of your question or concern
• Photos (if reporting a product issue)