FAQ

Frequently Asked Questions

Orders & Shipping

How long does shipping take?
Standard shipping within the US takes 7-14 business days. Express shipping takes 5-8 business days.

How much does shipping cost?
Shipping is free on orders over $50. Express shipping is available for a flat rate of $9.99.

Do you ship internationally?
We currently ship to the United States only.

How can I track my order?
Once your order ships, you will receive an email with a tracking number. You can use this number to track your package on the carrier's website.

Returns & Refunds

What is your return policy?
We offer a 30-day return window from the date of delivery. Items must be unused and in original packaging. Please see our Shipping & Returns Policy for full details.

How do I initiate a return?
Email us at contact@onyxelle.com with your order number and reason for return. We will provide you with return instructions.

When will I receive my refund?
Refunds are processed within 5-10 business days after we receive and inspect the returned item.

Products

Are your products safe to use?
Yes, all our beauty tools and skincare devices meet current safety standards. They are designed for personal cosmetic use and are not medical devices.

How do I use the products?
Each product comes with detailed instructions. You can also find usage guides on individual product pages.

Can I use the products on sensitive skin?
Most of our products are suitable for all skin types. If you have specific skin concerns, we recommend consulting with a dermatologist before use.

Account & Support

How do I contact customer support?
Email us at contact@onyxelle.com. We respond within 24-48 hours on business days.

Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders and save your information for future purchases.