Frequently Asked Questions

Shipping

How long does shipping take?

Orders are processed within 1-2 business days. Delivery within the US typically takes 5-8 business days.

Is shipping free?

Yes — free tracked shipping on every order. No minimum required.

Can I track my order?

Absolutely. You'll receive a tracking number by email within 24-48 hours after your order ships.

Products

Will the jewelry tarnish?

No. Our pieces are tarnish-free — they're built to stay beautiful for years, even with daily wear.

Is it really waterproof?

Yes. Shower, swim, sweat — our jewelry is designed to handle it all without fading or discoloring.

Is it safe for sensitive skin?

Yes. All our pieces are hypoallergenic and made with skin-friendly materials — safe even for the most sensitive skin.

Can I wear it every day?

That's exactly what it's made for. Lightweight, durable, and designed to never come off.

What materials do you use?

Our jewelry is crafted with premium materials and a protective finish that keeps each piece waterproof, tarnish-free, and hypoallergenic.

Gifting

Is this a good gift?

Our customers love gifting ONYXELLE pieces for birthdays, holidays, Mother's Day, and "just because" moments. Every order arrives in a beautiful gift-ready box.

Do you offer gift wrapping?

Every order comes in elegant packaging — ready to gift as-is. No extra wrapping needed.

Returns

What's your return policy?

We offer a 60-day money-back guarantee. If you're not completely happy, we'll make it right.

How do I start a return?

Email us at contact@onyxelle.com with your order number. We'll take care of everything.

Support

How can I contact you?

Reach us anytime at contact@onyxelle.com — we respond within 24 hours.