Contact information
Contact Information
Last Updated: March 24, 2026
ONYXELLE
ONYXELLE is a sole proprietorship registered in Canada, offering waterproof, tarnish-free jewelry designed to be worn every day — without ever taking it off.
Customer Support
Our team is available to assist you with any questions, concerns, or issues regarding your orders, products, or account.
- Email: contact@onyxelle.com
- Phone: 1-819-967-2248
- Returns address (US): ONYXELLE Returns (Easy-Delivery 3GHSZQ1), 44 Shaw Rd, Wellsville, MO 63384, United States
- Business hours: Monday to Friday, 8:30 AM — 7:00 PM (EST). Saturday 10:00 AM — 5:00 PM (EST).
- Average response time: Within 24 hours on business days.
What We Can Help With
- Order status and tracking inquiries
- Returns, refunds, and exchanges
- Product questions and recommendations
- Shipping issues or delivery problems
- Sizing and styling advice
- Account and payment inquiries
- Privacy and data requests
For Faster Service
When contacting us, please include the following information to help us resolve your inquiry as quickly as possible:
- Your full name
- Order number (if applicable)
- A clear description of your question or concern
- Photos (if reporting a product issue)