Privacy Policy

This Privacy Policy describes how ONYXELLE collects, uses and protects your personal data when you visit our website www.onyxelle.com or make a purchase.

1 – Personal information collected

When you make a purchase from our store, we collect the personal information necessary to process your order: name, postal address, email address, telephone number, payment information. When you browse our site, we also automatically receive your device's IP address, browser type, and operating system. With your consent, we may also use your email address to send you information about our products, promotions, and news.

2 – Consent

When you provide personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our use of it for that specific reason only. If we ask for your information for a different purpose (e.g. marketing), we will ask for your explicit consent, with the option to refuse. You may withdraw your consent at any time by contacting us at: contact@onyxelle.com .

3 – Disclosure of information

We may disclose your personal information if we are required to do so by law or in the event of a violation of our Terms and Conditions of Sale. Certain third-party service providers (payment, logistics, hosting) may have access to your data only as part of their work for ONYXELLE.

4 – Shopify Hosting and Services

Our store is hosted on Shopify Inc. (151 O'Connor Street, Ottawa, Ontario K2P 2L8, Canada), which provides us with the e-commerce platform that allows us to sell our products. Your data is stored in Shopify's secure databases. If you make a payment by card, Shopify stores your credit card data, encrypted through the PCI-DSS standard. For more information, see Shopify's Privacy Policy .

5 – Third-party providers

We use third-party services for payment (Visa, Mastercard, Paypal, Apple Pay, Amex), delivery, and marketing (Google Analytics, Meta/Facebook Pixel). These providers collect, use, and protect your data according to their own policies. We recommend you consult them directly.

6 – Security

We take all reasonable precautions to protect your personal data. Your payment information is encrypted using SSL and stored with AES-256 encryption. However, no method of transmission over the Internet, or method of electronic storage, is completely secure.

7 – Cookies

When you browse, cookies may be installed on your device. They allow:

  • remember your shopping cart,
  • analyze traffic and improve user experience (Google Analytics),
  • measure advertising effectiveness (Meta/Facebook Pixel).

You can manage your preferences via the cookie banner on the site, or configure your browser to refuse non-essential cookies.

8 – Your rights (GDPR)

In accordance with the General Data Protection Regulation (GDPR – EU 2016/679), you have the following rights:

  • Right to access and rectify your data,
  • Right to erasure (“right to be forgotten”),
  • Right to object to processing,
  • Right to restriction of processing,
  • Right to the portability of your data.

To exercise your rights, contact us at: contact@onyxelle.com . You can also file a complaint with the CNIL (French data protection authority).

9 – Age of consent

By using this site, you represent that you are at least 18 years old, or the legal age of majority in your country of residence.

10 – Changes to this policy

We reserve the right to modify this Privacy Policy at any time. Changes will take effect immediately upon posting on the website. The updated date appears at the bottom of the page.

11 – Contact details

Owner: Cynthia Paradis
Address: 620 rang Saint-Joseph, Saint-Léonard-d'Aston, Quebec, Canada, J0C 1M0
Email: contact@onyxelle.com
Telephone: +33 7 56 83 84 21

Last updated: September 1, 2025