Refund Policy

Refund Policy

Last updated: February 24, 2026

At Onyxelle, we want you to be completely satisfied with your purchase. If you are not satisfied, we offer a straightforward refund policy.

Eligibility

• Items must be returned within 30 days of delivery
• Items must be unused, in original condition, and in original packaging
• Proof of purchase (order number or confirmation email) is required

Non-Refundable Items

• Items that have been used or opened (for hygiene reasons)
• Items damaged due to customer misuse
• Gift cards

How to Request a Refund

To request a refund, please email us at contact@onyxelle.com with your order number and reason for the return. Our team will respond within 24-48 hours with return instructions.

Refund Processing

Once we receive and inspect the returned item, we will send you an email confirming approval or rejection. Approved refunds will be credited to your original payment method within 5-10 business days. Please note that your bank may take additional time to process the refund.

Damaged or Defective Items

If you received a damaged or defective product, please contact us within 48 hours of delivery with photos. We will provide a full refund or replacement at no cost to you.

Contact Us

For refund questions, contact us at contact@onyxelle.com.