Privacy Policy

This Privacy Policy explains how ONYXELLE collects, uses, protects, and shares your personal data when you visit our website www.onyxelle.com or make a purchase. It applies to all users located in the United States, the European Union, Switzerland, and any other country where we offer our products.

1 – Personal data we collect

We collect the following information during your browsing or purchases:

Identity and contact information: first and last name, address, email, phone number;
Payment information: data necessary to securely process transactions (encrypted; never stored in plain text);
Browsing data: IP address, device, operating system, pages visited, traffic source;
Order history and product preferences;
With your consent: your email address to receive our newsletters and exclusive offers.

2 – Legal bases and consent

Your data is processed on the following legal bases:

Contract performance (order, delivery, invoicing);
Legal obligations (accounting, fraud prevention);
Your consent (marketing communications, non-essential cookies);
Our legitimate interests in securing and improving our services.

You can withdraw your consent at any time by emailing contact@onyxelle.com.

3 – Sharing and disclosure

We share your data only with essential partners:

Shopify Inc. (hosting and e-commerce infrastructure);
Payment processors: Shopify Payments, PayPal, Visa, Mastercard, Apple Pay, Google Pay;
Logistics providers (fulfillment, shipping, tracking);
Marketing & analytics tools: Meta (Facebook/Instagram Pixel), Google Analytics, Google Ads, Pinterest Ads.

All such partners are contractually required to process your data in compliance with the GDPR, the Swiss nLPD, and/or applicable US consumer privacy laws (CCPA/CPRA for California).

4 – Shopify hosting & security

Our store is hosted by Shopify Inc., 151 O’Connor Street, Ottawa, Ontario K2P 2L8, Canada. Data is stored on secure servers (AES-256 encryption, SSL/TLS connectivity). Payments are processed in compliance with PCI-DSS. For more details, see Shopify’s Privacy Policy.

5 – Security & retention

We implement strict measures to protect your data (SSL encryption, firewalls, restricted access). Data is retained only for as long as necessary for the stated purposes (contract, legal obligations, marketing), then deleted or anonymized.

6 – Cookies and similar technologies

We use cookies to:

remember your preferences and cart;
analyze site performance;
personalize advertising campaigns.

You can manage your choices via the consent banner or the “Manage my preferences” link in the footer. For details, see our Cookie Policy.

7 – Your rights (GDPR, Swiss LPD, US CCPA/CPRA)

Depending on your country of residence, you may have the following rights:

Access, rectification, and deletion of your data;
Objection to or restriction of processing;
Data portability;
Withdrawal of consent at any time;
For California: the right to request deletion and to opt out of the “sale” or “sharing” of personal information (CCPA/CPRA).

To exercise your rights, contact us at contact@onyxelle.com.

If you disagree with how your data is handled, you can contact the relevant authority:

🇫🇷 CNIL – www.cnil.fr;
🇨🇭 Swiss Federal Data Protection and Information Commissioner (FDPIC/PFPDT);
🇺🇸 Federal Trade Commission (FTC) or your state’s consumer protection agency.

8 – International data transfers

Some partners are located outside the EU (Canada, United States). Such transfers are governed by the European Commission’s Standard Contractual Clauses and comply with applicable Swiss and US laws.

9 – Age of consent

By using our site, you represent that you are at least 18 years old or the age of majority in your place of residence. We do not knowingly collect children’s data.

10 – Changes to this Policy

We may update this Policy to reflect legal, technical, or organizational changes. Updates take effect upon publication on this page. The revision date appears below.

11 – Data controller contact

ONYXELLE
Contact: Cynthia Paradis
Email: contact@onyxelle.com
Phone: +33 7 56 83 84 21

Last updated: October 11, 2025