Legal Notice

In accordance with French Law No. 2004-575 of June 21, 2004 on confidence in the digital economy and with international regulations on online services transparency, the following information identifies the parties responsible for the management, hosting, and commercial operation of the website www.onyxelle.com.

🇺🇸 1. Legal Information — United States

This website is also accessible from the United States. In this context, ONYXELLE complies with applicable U.S. e-commerce and consumer protection regulations (Federal Trade Commission — FTC, California Consumer Privacy Act — CCPA/CPRA, etc.).

Legal owner and operator: Cynthia Paradis, operating under the ONYXELLE brand.

Postal address: 620 rang Saint-Joseph, Saint-Léonard-d’Aston, Québec, Canada, J0C 1M0
E-mail: contact@onyxelle.com
Phone: +1 337-568-38421 (customer service voicemail)

Business activity: online retail of women’s apparel and accessories.
Certain items may ship from France, the European Union, or international logistics partners (e.g., China). Details are available in our Shipping & Returns Policy.

U.S. Disclaimer

The information published on this website does not constitute express or implied warranties. ONYXELLE disclaims liability for direct or indirect damages resulting from the use of the site or products, except as otherwise required by applicable U.S. law.

🇨🇦 / 🇪🇺 2. Publisher

ONYXELLE
Sole proprietorship registered in Québec (Canada)
Owner / Publishing Director: Cynthia Paradis
Address: 620 rang Saint-Joseph, Saint-Léonard-d’Aston, Québec, Canada, J0C 1M0
E-mail: contact@onyxelle.com
Phone: +33 7 56 83 84 21 (customer service voicemail)

Business activity: online retail of apparel and accessories.
Some products may ship from our French facility or directly from overseas logistics partners (European Union, Asia). These details appear in our Shipping & Returns Policy.

3. Hosting

Shopify Inc.
151 O’Connor Street, Ground Floor, Ottawa, Ontario, K2P 2L8, Canada
Website: www.shopify.com

4. Contact

For any request, please contact us at contact@onyxelle.com or by phone at +33 7 56 83 84 21.

5. Intellectual Property

All content on www.onyxelle.com (texts, images, graphics, logo, structure, code, databases, etc.) is protected by applicable intellectual property laws. Any reproduction, adaptation, or distribution, in whole or in part, without prior written authorization is strictly prohibited and may result in legal action.

6. External Links

The site may contain links to third-party websites. ONYXELLE assumes no responsibility for the content or operation of these external sites.

7. Cookies & Similar Technologies

Browsing www.onyxelle.com may generate technical, analytics, or advertising cookies (Google Analytics, Meta Pixel, Pinterest Tag). A consent banner lets you accept, refuse, or customize their use. You can change your choices at any time via the “Manage my preferences” link or consult our Cookie Policy.

8. Personal Data (GDPR / nLPD / CCPA)

Controller: ONYXELLE — Cynthia Paradis (see contact details above).
Data collected (orders, delivery, customer account, newsletter, support) is processed for:

  • performance of the sales contract;
  • compliance with legal obligations;
  • ONYXELLE’s legitimate interests (customer service, user experience improvements, fraud prevention).

Data sharing: certain information may be shared with our service providers (Shopify, PayPal, logistics, marketing) strictly for service provision.

Your rights: access, rectification, erasure, restriction, portability, objection, and withdrawal of consent. In the U.S., these rights include access, deletion, correction, and opt-out from “sale” or “sharing” of personal data.

To exercise your rights: contact@onyxelle.com

EU residents may contact the CNIL (www.cnil.fr) in case of an unresolved dispute.
Switzerland: the Federal Data Protection and Information Commissioner (FDPIC).
United States: you may exercise an opt-out via Do Not Sell or Share My Personal Information.

9. Right of Withdrawal & Returns

🇪🇺 Under EU consumer law, you have 14 days from receipt of your order to exercise your right of withdrawal without giving a reason. 🇺🇸 In the United States, returns are accepted within 30 days of delivery. Return and refund conditions are detailed in our Shipping & Returns Policy.

Return address (France):
ONYXELLE Returns
Easy-Delivery 3GHSZQ
33 Boulevard Tisseron
13014 Marseille — France

For returns from Switzerland, Belgium, the Netherlands, Germany or Austria, please mark the parcel: “Returned goods — No commercial value”.

10. Statutory Warranties

All products benefit from statutory warranties of conformity and against hidden defects. In case of a proven defect, you may request repair, replacement, or a refund in accordance with applicable law.

11. Payment & Security

Payments are processed by Shopify Payments and PayPal (PCI-DSS compliant). Local methods available include:

  • 🇧🇪 Bancontact (Belgium)
  • 🇳🇱 iDEAL (Netherlands)
  • 🇩🇪🇦🇹 Klarna / Sofort (Germany & Austria)
  • 🇨🇭 Cards & PayPal (Switzerland)

All transactions are encrypted via SSL and AES-256. No banking data is stored on our servers.

12. Dispute Resolution

For the EU, the European Commission provides an Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr.

For the United States, disputes will be governed by the laws of the State of New York, unless otherwise mandatorily required.

13. Site Availability

The site is accessible 24/7, except during maintenance or in cases of force majeure. ONYXELLE shall not be held liable for temporary interruptions or damages arising from use of the site.

Last updated: October 11, 2025